Terms and Conditions

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1. About

By using any service of Composing Copy LLP, you (the client) agree to be bound by the terms and conditions listed below. Any participation in this service will constitute acceptance of this agreement.

These terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or agree to the commencement of any work with Composing Copy LLP. If you do not agree to abide by these terms and conditions, please do not use this service.

 

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These terms and conditions are always clearly displayed at: www.composingcopy.com

 

If you do not understand any part of these terms and conditions or you need further clarification on any of the points within this document, please contact me by email at: hello@composingcopy.com

 

​2. Definitions

​Tara/Copywriter/me/I, trading as Composing Copy LLP.  

The Client = You, the organisation, person, group, company, commissioning Composing Copy LLP.

Project = All work/services undertaken by Composing Copy LLP for the client.

Third Parties = Any other person/organisation/group/company.

Terms of Agreement = The agreed terms prepared by Composing Copy LLP documenting the deliverables and duties of both Composing Copy LLP and the client, before commencement of a project.

​Consultancy = Advice given within my field of expertise.

Prepaid = Services paid for in advance of completion

Audit = Any report or inspection covering any aspect of the client's interests. (For example, website copy critique.)

Revisions = Any minor adjustments, minor ‘tweaks’ or minor editing work, deemed necessary by the client.

3. Commencement of Work

a) The client acknowledges that they have had the opportunity to carefully read through these terms and conditions before any project commences.

 

b) The client accepts that these terms and conditions supersede that of their own or of any other.

 

c) The client has authority and permission to commission the services of Composing Copy LLP for and on behalf of themselves, their organisation, business, group or associates, as appropriate.

 

d) Unless otherwise agreed in writing and prior to commencement of the project, Composing Copy LLP do not include any extra costs associated with or liaising with, any client third parties. For example, other copywriters, printers, designers, editors or website developers.

 

e) All communication by both parties is undertaken remotely, through email, messenger services, SMS, telephone or Skype etc. Unless otherwise agreed in writing. Any requested in person (face-to-face meetings) will be agreed and scheduled prior to the commencement of each project. In person meetings are subject to an extra charge by Composing Copy LLP at an hourly rate of £45.00. Depending upon the meeting location and travel logistics, Composing Copy LLP may also levy a charge to the client for reasonable travel/accommodation expenses.

 

f) Composing Copy LLP reserves the right to refuse to undertake any project that is deemed illegal or immoral.

 

4. Cancellation

a) The client has the right to cancel or terminate any project at any time.

 

b) In the unlikely event that Composing Copy LLP should suffer from reasonable circumstances beyond their control, (such as illness, acts of God, personal trauma, technical difficulties etc.) this may render the project incomplete or delayed. In this circumstance, Composing Copy LLP reserve the right to request that the client agrees to either:

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• Reschedule the project consultation, project deadline or agreed completion date.

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• Allow Composing Copy LLP to outsource the project to another copywriter for completion. In this instance, the project will be outsourced under these terms and conditions and at no extra charge to the client.

 

5. Project Process

a) Composing Copy LLP may need to discuss the project, ideas, seek answers to questions or refer to the client throughout the project process.

 

b) It is agreed that it is the responsibility of the client to ensure that all text, briefs, information, logos, photographs or image files used to describe the client’s product/service are provided to Composing Copy LLP, as reasonably requested, in order to complete the project successfully.

 

​​c) The client accepts that any delay in providing information that Composing Copy LLP has requested or any delay in communications that Composing Copy LLP experiences in dealing with the client, may result in completion and deadline delays for the project, for which Composing Copy LLP cannot be held liable.

 

d) Composing Copy LLP will submit all projects and drafts to the client in Microsoft Word format and by email, unless otherwise agreed in writing.

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e) It is understood that Composing Copy LLP will not apply any content or copy directly to any website, blog, social media site, scripting platform etc. Neither does Composing Copy LLP convert any document to HTML or audio etc. Unless otherwise previously agreed in writing.

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f) The client is expected to read carefully through all drafts of any project. Particularly in the event of going to press. The client takes all responsibility for checking that spellings, names, terminology and industry references are correct.

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g) Composing Copy LLP is not responsible or liable for how the project is used or distributed once the final draft has been approved. All material supplied by the client is assumed to be accurate, correct and free from copyright.

 

h) Composing Copy LLP will endeavour to ensure that all facts and statements within their work are true and Composing Copy LLP will never knowingly infringe upon any copyright of a third party. However, it remains the responsibility of the client to ensure that all final drafts of projects are correct and copyright free.

 

​6. Payment

a) Payment for all services are to be made in GBP Sterling. Payment can be made online through Composing Copy LLP website via credit/debit card and PayPal, Or offline, via bank transfer, cash or cheque. The client is responsible for any payment fees incurred, including PayPal charges and international transfers. Account information and payment instruction is included within all invoicing.

 

b) Composing Copy LLP do not tolerate or accept any charge-back threat or actual charge-back from your chosen payment method, for example, your credit card or PayPal. In the event that a charge-back threat is made or is placed, Composing Copy LLP reserve the right to report the incident to any credit reporting agencies. In this event, copyright of any work, will remain the intellectual property of Composing Copy LLP.  

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7. Confidentiality

a) Composing Copy LLP will not discuss or disclose the client’s organisation/business matters with any third party. This, except in the instance of being required to do so by law or as a necessity within a working capacity, such as and for example, in the instance of entering into discussions on behalf of the client with other copywriters, web designers, editors and printers etc.

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​​b) Composing Copy LLP is available to sign non-disclosure agreements or confidentiality agreements when required to do so. In this eventuality, it is the responsibility of the client to produce, distribute and pay for all associated costs and expenses.

 

8. Intellectual Property Ownership

a) Upon completion, copyright of each project belongs to the client. This unless, in the event of outstanding balance or dispute. In this instance, copyright will remain with Composing Copy LLP until the account has been settled and or the dispute resolved.  

 

b) The client cannot resell, distribute, publish or use any copy, content or text by Composing Copy LLP, until all outstanding invoices and balances have been paid.

​9. Claims and Liabilities

​a) Any claim whatsoever made by the client must be made to Composing Copy LLP in writing, within 7 days of the project final delivery.

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b) Composing Copy LLP cannot offer any guarantee regarding the performance of copy, SEO, keyword, content, consultations or any project completed by Composing Copy LLP.

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c) It is agreed that as a result of the client using the services and advice of Composing Copy LLP, Composing Copy LLP will take no responsibility or liability whatsoever to either the client or any third party for damages. This includes damages to the client’s profits or any financial loss.

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d) Composing Copy LLP take no responsibility or liability for any complaints, claims, litigation or any other incidental and consequential losses or special damages.

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e) If any section of this agreement shall be unlawful, void, or for any reason unenforceable, then that section shall be deemed severable from this agreement and shall not affect the validity and enforceable of any remaining sections.

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f) In the event of any breach of express obligations by Composing Copy LLP, the client’s remedies will be limited to damages. Damages, shall not exceed the fees and expenses paid by the client under both these terms and conditions and the Letter of Agreement.

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g) These terms and conditions are not transferable by the client to any third party.

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h) The Letter of Agreement, these terms and conditions and any services provided by Composing Copy LLP are done so under the laws of England and Wales. Both the client and Composing Copy LLP exclusively submit jurisdiction to the courts of England and Wales.

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10. This section is in addition to the above terms and is specific to : Individual Project Quotations

a) Written quotations and price estimates for all services are produced and submitted free of charge. All quotations provided by Composing Copy LLP are valid for 30 days from the date of submission.

 

b) Quotations are produced by Composing Copy LLP and are based upon exacting information provided by the client. Any missing or inaccurate information that changes the project in any way, will render the quote void.

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c) Following quotation approval from the client, the client will sign and return a ‘Letter of Agreement’ This will be prepared by Composing Copy LLP and it will document the deliverables and duties of both Composing Copy LLP and the client. This Letter of Agreement is specific to the client’s project and will detail an exact brief, deadlines/timescale, any in person meetings, third party liaisons, revisions and payment information etc.

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d) The client agrees that Composing Copy LLP will not commence work on any project without a signed Letter of Agreement in place.

 

e) The client will return the Letter of Agreement to Composing Copy LLP, via email or post, within 14 days of submission. If the client fails to return the Letter of Agreement within this 14 day period, then the Letter of Agreement becomes void.

 

f) ​​Unless otherwise agreed in writing, the client will pay a 50% non- refundable deposit before commencement of the project. Work will not begin until the 50% non-refundable deposit has been received. The non-refundable deposit is due for payment at the same time as the client returns the Letter of Agreement.

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g) If the client decides to cancel a project, the 50% non- refundable deposit  is non-refundable. In this instance Composing Copy LLP reserves the right to charge for any time or work expended upon the project, to the date of cancellation.

 

h) If the client wishes to postpone completion of the project after the Letter of Agreement has been signed, Composing Copy LLP reserve the right to make reasonable judgement as to the feasibility of rescheduling the service and completing the project within a postponed timescale.

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​i) The client agrees that any edits or revisions must take place within the scope of that described in the Letter of Agreement.

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j) For project quotations Composing Copy LLP offer up to 2 revisions of each project, at no extra charge. It is agreed that the client will advise Composing Copy LLP of any first revisions within 7 days of the client receiving the first draft. It is agreed that the client will advise Composing Copy LLP of any second (and final) revision within 7 days of the client receiving the second draft. It is agreed that the client will provide clear and detailed instruction regarding any of the aforementioned revisions that the client wishes Composing Copy LLP to implement.

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k) If the client does not approve the first draft or request any revision after 7 days of Composing Copy LLP submitting the first draft, it will be assumed that this draft has been approved. In this instance, the project will be closed and the balance will be due for payment by the client. If the client does not approve the second draft or request any revision after 7 days of Composing Copy LLP submitting the second draft, it will be assumed that this draft has been approved. In this instance, the project will be closed and the balance will be due for payment by the client. Any subsequent revisions or change requests from the client after this time, will be considered as a new project and charged accordingly.

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l) The balance of the invoice is due for payment upon receipt of the final draft or when final approval is given on either the first or second revised draft - whichever occurs first.

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m) Payment terms for the invoice balance are 30 days from the date of invoice.

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n) Composing Copy LLP is entitled to suspend accounts with outstanding balances and no further work will be undertaken by Composing Copy LLP for the client, until full payment is received. In this instance, future work may be subject to payment in advance.

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o) Composing Copy LLP may withhold any information in relation to the project if an invoice remains outstanding and unpaid.

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p) Invoices outstanding after the 30 day payment term, will be subject to statutory interest charges, will incur debt recovery costs and may be referred to an external debt collection agency.

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q) Once a project invoice has been paid in full, copyright of the project belongs to the client.
 

11. This section is in addition to the above terms and is specific to: Prepaid Packs

a) Prepaid packs are not interchangeable with other services or projects, unless by prior written agreement. Consultancy and prepaid services cannot be resold and are non-transferable and shall not be shared or distributed amongst any third party.

 

b) In the event of client cancellation, any prepaid fee is non-refundable.

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c) If the client wishes to postpone the agreed date for any prepaid service, Composing Copy LLP reserve the right to make reasonable judgement as to the feasibility of rescheduling the service and completing the project within a postponed timescale.

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d) The client agrees to use any prepaid pack, (excluding press release and associated add-ons) within 3 months from date of purchase. After this date, any prepaid pack purchase will become void.

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e) Composing Copy LLP offer up to 1 free revision of each project, within any prepaid pack (excluding press release and associated add-ons), if required. It is agreed that the client will advise Composing Copy LLP of any such revision within 7 days of the client receiving the first draft. It is agreed that the client will provide clear and detailed instruction regarding any of the aforementioned revisions that the client wishes Composing Copy LLP to implement.

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f) If the client does not approve the draft or request any revision after 7 days of Composing Copy LLP submitting the first draft, it will be assumed that this draft has been approved. In this instance, the project will be closed. Any subsequent revisions or change requests from the client after this time, will be considered as a new project and charged accordingly.

 

12. This section is in addition to the above terms and is specific to: Consultancy and Audits

 

a) Consultancy and audits cannot be resold and are non-transferable. These services cannot be shared or distributed amongst any third party.

 

b) The client has the right to cancel or terminate the consultancy or prepaid service at any time.

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c) In the event of client cancellation, any prepaid fee is non-refundable.

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d) If after booking, the client wishes to postpone the consultancy appointment or audit service, Composing Copy LLP reserves the right to judge the feasibility of rescheduling.

 

13. This section is in addition to the above terms and is specific to: Retainer Agreements

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a) The term of any retainer agreement shall be effective on the date of the last signature on the letter of agreement and continues for 3 months after that date, unless extended by the client, prior to its expiration.

 

b) Before work on a retained service commences, the client will sign and return a ‘Letter of Agreement.’ This letter will be valid for the duration of the retained service period and will be prepared by Composing Copy LLP and emailed to the client. It will illustrate the duties of both Composing Copy LLP and the client and will be specific to the client’s project and will detail an exact brief, deadlines/timescale, third party liaisons, revisions and payment information etc.

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c) The client agrees that Composing Copy LLP will not commence work on any retained project without a signed Letter of Agreement in place.

 

d) The client will sign and return the Letter of Agreement to Composing Copy LLP, via email or post, within 14 days of submission. If the client fails to sign and return the Letter of Agreement within this 14 day period, then the Letter of Agreement and any prepaid retained service becomes void and any prepaid amount is forfeited by the client.

 

e) ​​The client will pay monthly, in advance and upfront for retained services. Composing Copy LLP will issue an invoice for immediate payment, from the date of the last signature on the Letter of Agreement.  

 

f) Extension of the 3 month retainer will be agreed to in writing and signed by both parties and shall commence through a new Letter of Agreement.

 

g) In providing retained services to the client, Composing Copy LLP shall be acting as an independent contractor and not as an employee or agent of the client.  

 

h) Composing Copy LLP shall be responsible for the payment of all taxes applicable to any compensation paid to Composing Copy LLP and the client shall not pay any state, social security, unemployment and workers compensation taxes on behalf of Composing Copy LLP, related to the work performed under this agreement.

 

i) The agreement and the retained service may be terminated:

By the client immediately if Composing Copy LLP defaults in the performance of their obligations under these terms, including failure to provide the services set forth in the Letter of Agreement.

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by Composing Copy LLP immediately if the client defaults in the performance of its obligations under these terms and the terms of the Letter of Agreement.

In this instance Composing Copy LLP reserve the right to fairly charge for any time or work expended upon any project, to the date of cancellation.

 

j) If the client decides to cancel the retainer agreement within the 3 month agreement period, without any default to these terms or Letter of Agreement, the client agrees to pay in full, for any committed and outstanding months, contracted within the letter of agreement.  

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k) If the client wishes to postpone completion of the project after the Letter of Agreement has been signed, Composing Copy LLP reserve the right to make reasonable judgment as to the feasibility of rescheduling the retained service. If postponing any project is not feasible, Composing Copy LLP reserves the right to not refund any prepaid amount for retained services.

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l) For retained services, Composing Copy LLP offer up to 1 revision of each project, if required, at no extra charge and outside of any retained hours. It is agreed that the client will advise Composing Copy LLP of any first revisions within 7 days of the client receiving the first draft.

 

m) It is agreed that the client will provide clear and detailed instruction regarding any aforementioned revision that the client wishes Composing Copy LLP to implement.

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n) If the client does not approve the first draft or request any revision after 7 days of Composing Copy LLP submitting the first draft, it will be assumed that this draft has been approved. In this instance, the project will be closed. Any subsequent revisions or change requests from the client after this time, will be considered as a new project and completed within the retainer hours.

 

​o) The client agrees that any edits or revisions must take place within the scope of that described in the Letter of Agreement.

 

p) Unused hours within a retained month can be ‘rolled-over’ into the following month, for a limited period of up to one subsequent month only. Any unused hours after this time, will be void.

 

q) Retained hours are recorded, detailed and forwarded to the client, with each monthly invoice provided by Composing Copy LLP.

 

r) Depending upon the schedule of Composing Copy LLP, the client can purchase at any time, any additional hours at the special retainer rate, within the contracted retainer period.  

 

s) Within reason, Composing Copy LLP will not deduct any small blocks of time spent communicating with the client, as may be necessary to complete the project. Any significant, regular and lengthy communication time, may be deducted from the retainer hours at the discretion of Composing Copy LLP.  

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t) Composing Copy LLP is entitled to suspend accounts with outstanding balances and no further work will be undertaken by Composing Copy LLP for the client, until full payment is received. In this instance, future work may be subject to payment for the total contract period, being made in advance.

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u) Composing Copy LLP may withhold any information in relation to the project if an invoice remains outstanding and unpaid.

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v) Invoices outstanding after 30 days, will be subject to statutory interest charges, will incur debt recovery costs and may be referred to an external debt collection agency.

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w) Copyright of any project/s completed within the retained hours of that month, that have been paid for in full, belong to the client.

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14.This section is in addition to the above terms and is specific to: Press Release Packs and Press Release Add-Ons

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a) Press release packs and add-ons are not interchangeable with other services or projects, unless by prior written agreement. These cannot be resold and are non-transferable and shall not be shared or distributed amongst any third party.

 

b) In the event of client cancellation, any prepaid fee is non-refundable.

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c) Unless the client has purchased an extension add-on, the client agrees to use any press release within 30 days from date of purchase. After this date, any press release purchase will become void.

 

​​d) Unless the client has purchased a revision add-on, the client is not entitled to any revision or amendment of the press release.

 

e) Composing Copy LLP cannot guarantee that any press release will be published. Regardless if the client submits the press release or in the event that the client has purchased the press release distribution add-on, publishing of the piece is determined by the relevant media platform. Composing Copy LLP take no responsibility for any third party decision.

 

f)​​ If the client has purchased a press release revision add-on, Composing Copy LLP provide up to two revisions on the draft. It is agreed that the client will advise Composing Copy LLP of any such revision within 7 days of the client receiving the first draft. It is agreed that the client will provide clear and detailed instruction regarding any of the aforementioned revisions that the client wishes Composing Copy LLP to implement. If the client does not approve the draft or request any revision after 7 days of Composing Copy LLP submitting the first draft, it will be assumed that this draft has been approved. In this instance, the project will be closed. Any subsequent revisions or change requests from the client after this time, will be considered as a new project and charged accordingly.

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15. This section is in addition to the above terms and is specific to: Coupons, promo codes and discounts

 

a) Coupons, promo codes and discounts are not transferable and are not redeemable for cash and cannot be combined with any other coupons or any other offer or discounts or promotions offered by Composing Copy LLP.

 

b) Coupons, promo codes and discounts can only be used once on the specific item that they relate to. Coupons, promo codes and discounts are limited to one per business or the business representative.

 

c) Coupons, promo codes and discounts are not necessarily valid for all periods of the year. There may be periods, for which the coupon may not be usable.

 

d) Composing Copy LLP shall not be liable for any loss, damage or injury suffered or sustained (even if caused by negligence) as a result of accepting and/or using the coupon, except for any liability which cannot be excluded by law.

 

e) Composing Copy LLP accepts no responsibility for late, lost or misdirected email or other communications. Composing Copy LLP assumes no responsibility for any failure to receive a claim or for inaccurate information or for any loss, damage or injury as a result of technical or telecommunications problems, including security breaches. If such problems arise, then Composing Copy LLP may modify, cancel, terminate or suspend the coupon.

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16. This section is in addition to the above terms and is specific to: CV Writing Services

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a) CV services cannot be resold and are non-transferable. These services cannot be shared or distributed amongst any third party.

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b) The client has the right to cancel or terminate this prepaid service at any time.

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c) In the event of client cancellation, any prepaid fee is non-refundable.

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d) The client has up to 30 days from the date of purchase to submit the required details and for work to begin. If the client fails to submit the required details within 30 days, this prepaid service becomes void and no refund will be issued.

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e) The client accepts that any delay in providing information that Composing Copy LLP has requested or any delay in communications that Composing Copy LLP experiences in dealing with the client, may result in completion and deadline delays for the project, for which Composing Copy LLP cannot be held liable.

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f) It is agreed that as a result of the client using the services and advice of Composing Copy LLP, Composing Copy LLP will take no responsibility or liability whatsoever to either the client or any third party for damages. This includes damages to the client’s profits or any financial loss.

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g) Composing Copy LLP cannot guarantee that any provided CV service will result in client employment. Composing Copy LLP take no responsibility for any third-party decision.

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h) The client has up to 3 calendar months from the date of receiving the first draft, to request unlimited changes. These changes include: minor revisions, amendments and adding and deleting information. These changes do not include: rewriting a document, rewording large sections of text or creating a new document.

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​​i) If the client or any third party make their own changes and amendments to the document, Composing Copy LLP reserve the right to refuse requests to make any/unlimited changes within the 3-month period.

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 j) It is understood that Composing Copy LLP will not apply any content or copy directly to any website, blog, social media site, scripting platform etc. Neither does Composing Copy LLP convert any document to HTML or audio etc. Unless otherwise previously agreed in writing.

© Copyright Composing Copy LLP 2017